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How to talk to customers : create a great impression every time with MAGIC


It seems so simple, yet it is rare. In fact, we’re still surprised when it happens.
When you answer the phone, it’s nice if you sound like you are having a great
day. Sound like you are happy to hear from me.When I walk into your store, look
me in the eye and offer a genuine smile. Greet me as you would like to be greeted.
It seems so simple. So why are examples like these the exception rather than the
norm
John Wiley & Sons, Inc.
Berenbaum, Diane - Personal Name
Tom Larkin - Personal Name
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658.87 Ber h
978-0-7879-8752-7
658.87
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Electronic Resource
English
John Wiley & Sons, Inc.
2007
San Francisco
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